Consumer Complaints and Compliments

We welcome both compliments about our service, and complaints when we have not delivered the sort of service you expect.

We recognise that some people find it difficult directly contacting the area they wish to complain about. We also recognise that the Women's and Children's Health Network is a large organisation and you may have had contact with several different areas, even on one day. You may not recall the name of a unit, department, ward or staff member you had contact with.

If you do not wish to contact the area directly, or would like to make a formal complaint, you are welcome to contact the Consumer Feedback Coordinator. You may provide your feedback by telephone, fax, letter or email.

The following form may help with providing written feedback (for eith complaints or compliments).

Consumer Feedback Form – can be printed and posted (42kb)

Consumer Feedback Coordinator

Ms Carmela Zerella

Mailing Address

Safety and Quality Unit
Women's and Children's Hospital
72 King William Road
North Adelaide, South Australia, 5006

Hospital Map

Phone/fax/email

Phone: (08) 8161 6710 (direct)
OR
Pager: (08) 8161 7000 – ask for pager 4550

Fax: (08) 8161 6968
Email: HealthWCHNConsumerFeedback@sa.gov.au

What if I am not satisfied with the response to my complaint?

If you make a complaint to the WCH and you do not feel it has been dealt with appropriately, or you feel you were not treated with dignity or respect you have the right to contact the Health and Community Services Complaints Commissioner – ph. (08) 8226 8652 or the Office of the Minister for Health for further advice.

Further information

WCHN Consumer Feedback Form (Are we meeting your needs?)  (563Kb)

WCHN Complaints Management Policy  (136Kb)

Know your rights brochure  (255Kb)
      – SA Health and Community Services Complaints Commissioner

SA Health Consumer Feedback Management Policy

 

last modified: 10 Sep 2020

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