Consumer and Community Participation
The WCHN is committed to involving our consumers in the planning, delivery and evaluation of our health services.
Consumer and Community participation is a process of enabling consumers to be involved in
health decisions, depending on the issues involved, their level of skill, support
and resources available. Some consumers will have more of an interest in some
issues than other consumers do. Some consumers will have more time and be willing
to commit to longer term projects than others. They are all individuals.
Consumer and Community participation in health care can contribute to
Emerging research shows that consumer participation improves health outcomes for participants through more appropriate and better treatment.
Consumers are people who are concerned about the performance of the WCH for themselves and for other members of the community. Consumers include people who, directly or indirectly, use our services. Consumers can be individuals, groups or the community as a whole.
Some consumers may have difficulty in participating in health services. Consumer participation strategies need to seek out the views of people who are not always heard, such as indigenous Australians, culturally and linguistically diverse families and people from rural and remote areas.
The WCHN has established a Consumer and Community Advisory Committee (CCAC) to ensure community members have an opportunity to be involved in service planning, evaluation and future directions of the Hospital. The Manager Community Engagement assists WCHN staff in supporting consumer participation and supports the Consumer and Community Advisory Committee.