Your Rights and Responsibilities
Consumer Rights and Responsibilities
Consumer rights
We want you and your family to receive the
best care and attention while you are in contact with our health service. As partners we can
help each other to make sure that this happens.
We will:
- Treat you with dignity, courtesy and respect
- Give you appropriate and timely health care
- Give you information about your, or your child’s health
care, including options and possible complications
- Obtain your consent before going ahead with treatment
- Listen to your opinion
- Include you and your family in decision making about your
treatment
- Allow someone to advocate on your behalf if you wish
- Arrange a second opinion upon request
- Allow you to be a public or private patient
- Maintain your privacy and confidentiality
- Give you access to your personal and health information and
to change details if necessary
- Provide an interpreter if required
- Allow you to refuse involvement in research or training
- Allow you to refuse treatment and explain the consequences
of that choice
- To have your ethnic and cultural or religious practices and beliefs respected.
If you think these rights have not been
respected, please tell us or make other suggestions, so that we can improve our
services for other families.
Consumer responsibilities
We want to be sure that we can give you the
best care and provide the best types of treatment. To do this we expect that you
will:
- Treat us with dignity, courtesy and respect
- Give us accurate and truthful information about your, or
your child’s health
- Tell us if your personal information or health condition
changes
- Attend appointments or tell us if you cannot
- Ask for health care information or explanations where
needed or if you don’t understand
- Follow the instructions for treatment or inform us if you
decide not to
- Accept the consequences if you refuse treatment
- Recognise the effects of your lifestyle choices on your, or
your child’s health;
- Agreeing to abide by our Conditions of Entry.
Department of Health Your
Rights and Responsibilities: A Charter for SA Public Health System Consumers
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Consumer Rights and Responsibilities (28Kb) 
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