Consumer and Community Engagement - Consumer Rights
Consumer and Community Engagement
Consumer Rights
As a 'healthcare consumer' you have the right to be involved in
decision making about your or your family members' medical treatment. You
have the right to access information concerning you, and to be sure that information
about you is only used for the purpose for which it is intended. You have the
right to provide feedback, including complaints, and to be confident that your
feedback will be used constructively.
The WCHN respects and values our patients and staff.
 Kids' Rights and Responsibilities Colouring Book (1.9mb)
Teen Rights and Responsibilities Card (557kb)
Your rights as a consumer
As a 'healthcare consumer' you have the right to be involved in decision making about your or your family members' medical treatment. You have the right to access information concerning you, and to be sure that information about you is only used for the purpose for which it is intended. You have the right to provide feedback, including complaints, and to be confident that your feedback will be used constructively.
To assist with this, SA Health has developed a policy which addresses your rights as a health consumer. To find out more, click on the following link:
 Charter of Healthcare Rights
If you wish to read about your rights and responsibilities in a language other than English, please go to this page:
Your rights and responsibilities
Know your rights: Audio Guides [Coming Soon]
Your consumer rights
ACCESS |
Right to access health and community services. Consumers have a right to access health and community services that meet their identified needs. |
SAFETY |
Right to be safe from abuse. Consumers have a right to be safe from abuse, or the risk of abuse, and to have their legal and human rights respected and upheld. Consumers have a right to receive services free from discrimination and harassment. |
QUALITY |
Right to high quality services. Consumers have a right to receive safe, reliable, coordinated services that are appropriate to their needs and provided with care, skill and competence. |
RESPECT |
Right to be treated with respect. Consumers have a right to be treated with courtesy, dignity and respect. |
INFORMATION |
Right to be informed. Consumers have a right to open, clear and timely communication about services, treatment, options and costs in a way that consumers can understand. |
PARTICIPATION |
Right to actively participate. |
PRIVACY |
Right to privacy and confidentiality. Consumers have a right to have their privacy respected and their personal information kept confidential and secure. |
COMMENT |
Right to comment and/or complain. |
More Information
Rights and Responsibilities Fact Sheet (475kb)
WCHN "Know Your Rights" Poster and Handout (199kb)
SA Health - Charter of Healthcare Rights
SA Health and Community Services Complaints Commissioner -
Information on your Rights
 SA Health and Community Services Complaints Commissioner -
Know your rights brochure (255Kb)
Contacts
Manager, Consumer and Community Engagement
Allan Ball
Phone: (08) 8161 6935
Email: allan.ball@sa.gov.au
Consumer Complaints:
WCHN Consumer Feedback Coordinator
Ms Carmela Zerella
Phone : (08) 8161 6710
Fax : (08) 8161 6993
Email: HealthWCHNConsumerFeedback@sa.gov.au
 Consumer Complaints page
WCHN Freedom of Information Officer
Phone : (08) 8161 6127
WCHN Privacy Officer
Phone : (08) 8161 6127
last modified: 29 Jul 2016
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