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Information for the community – Updated guidelines from 5 August 2021
The Women's and Children's Hospital is located on the traditional lands for the Kaurna people, and we respect their spiritual relationship with their Country. We also acknowledge that the Kaurna people are the custodians of the Adelaide region, and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Consumer Engagement

Consumer engagement is about health services working with consumers and carers as equal partners in their own care. This delivers better health outcomes, improves safety and quality and fosters person and family centred care.

At the Women’s and Children’s Health Network (WCHN), consumers are at the centre of everything we do. We are committed to involving past, present and potential service users, their families and carers, in the planning, service delivery and evaluation of our healthcare.

Drawing on the knowledge and experiences of our consumers helps us to deliver a better consumer experience. It also helps us to better meet the needs of the community we serve.

Consumer Engagement Strategy and Framework 2026

Our Consumer Engagement Strategy 2026 supports WCHN’s vision to be a leading and respected health network for women, babies, children, young people and their families. Our aim is to strengthen meaningful consumer engagement.

The Strategy sets out six areas for action to help integrate consumer participation and engagement at all levels and right across our services:

  1. Aboriginal Consumer Engagement
  2. Person & Family-Centred Care
  3. Health Literacy
  4. Diverse Consumer Engagement
  5. Governance, Systems and Processes
  6. New Women’s and Children’s Hospital

The Framework explains how we go about meeting our commitment to consumer partnering and engagement.

Consumer engagement governance

Our consumer engagement governance structure is a network of consumer-led committees and organisational safety and quality committees with embedded consumer members. The network provides comprehensive and transparent governance of our approach and activities. It ensures that we embed the consumer voice in all levels of service planning, design, implementation and evaluation and in patient care.

Consumer Engagement Governance Structure