Consumer engagement is about health services working with consumers and carers as equal partners in their own care. This delivers better health outcomes, improves safety and quality and fosters person and family centred care.
At the Women’s and Children’s Health Network (WCHN), consumers are at the centre of everything we do. We are committed to involving past, present and potential service users, their families and carers, in the planning, service delivery and evaluation of our healthcare.
Drawing on the knowledge and experiences of our consumers helps us to deliver a better consumer experience. It also helps us to better meet the needs of the community we serve.
Consumer Engagement Strategy and Framework 2026
Our Consumer Engagement Strategy 2026 supports WCHN’s vision to be a leading and respected health network for women, babies, children, young people and their families. Our aim is to strengthen meaningful consumer engagement.
The Strategy sets out six areas for action to help integrate consumer participation and engagement at all levels and right across our services:
- Aboriginal Consumer Engagement
- Person & Family-Centred Care
- Health Literacy
- Diverse Consumer Engagement
- Governance, Systems and Processes
- New Women’s and Children’s Hospital
The Framework explains how we go about meeting our commitment to consumer partnering and engagement.
Consumer engagement governance
Our consumer engagement governance structure is a network of consumer-led committees and organisational safety and quality committees with embedded consumer members. The network provides comprehensive and transparent governance of our approach and activities. It ensures that we embed the consumer voice in all levels of service planning, design, implementation and evaluation and in patient care.