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Information last updated 17 November 2022
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Child and Adolescent Virtual Urgent Care Expansion

News CAVUCS Elias – 10 Jan 2022
Posted 10 Jan. 2022

The Women’s and Children’s Hospital has expanded its Child and Adolescent Virtual Urgent Care Service, ensuring wider availability for South Australian families.

The online platform provides young patients with in-home medical assessments and personalised advice from paediatric clinicians, while allowing them to avoid the emergency room if they are well enough.

Its expansion includes increased operating hours and availability to rural and regional communities, meaning more accessible care and a reduction in wait times for concerned patients and parents.

Helen Pappas of Glandore recently used the service when her son, Elias, 17, displayed COVID-19 symptoms but needed further clarity and direction.

“We contacted the Virtual Urgent Care Service for assistance in diagnosing COVID-19 symptoms. We were after answers and information on what his illness was and how to care and support our child,” Helen said.

“We were extremely happy that we were consulted by both a doctor and a paediatrician from the WCH.”

After Elias’s subsequent COVID-19 test returned a positive result, Helen was comfortable that the online team had delivered an appropriate care pathway.

“This service decreased my anxiety as a parent, put me at ease with what I was dealing with for my son and provided strategies to assist in helping him recover,” she said.

Helen was also relieved that Elias’s case was manageable from home, keeping others safe from a potential spread of the virus.

“Given the current climate and growth in COVID-19 cases, it’s a better option being consulted online rather than infect a hospital,” she said.

As Elias recovers, follow up appointments have also helped Helen assist with his necessary care along the way.

“We were able to manage things at home with the support of this service and would highly recommend it to other families,” she said.

The service is now available 7 days a week between 9:30am and 8:30pm, but will be further extended later this month.

Since its inception in August 2021, the service has proven vital in freeing up Paediatric Emergency Department (PED) beds, keeping ambulances on the road and directing appropriate resources to COVID-19 queries.

For more information or to register, visit the Child and Adolescent Virtual Urgent Care Service web page.