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COVID-19
Information for the community – Updated guidelines from 27 July 2021
Acknowledgement
The Women's and Children's Hospital is located on the traditional lands for the Kaurna people, and we respect their spiritual relationship with their Country. We also acknowledge that the Kaurna people are the custodians of the Adelaide region, and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Home Equipment Centre – Children

Home Equipment Centre supplies equipment to patients of the WCH so they may be cared for at home, rather than in hospital. Items supplied include consumables such as syringes, feeding lines and dressings, and hire equipment such as breast pumps.

The Home Equipment Centre (HEC) supplies consumables and equipment to hospital patients that have acute or chronic conditions.

How to access this service

Equipment and Consumables from the Home Equipment Centre are only available to patients of this hospital.

A HEC referral form must be completed by a Women’s and Children’s Hospital (WCH) Clinician.

The referral should be emailed to the Home Equipment Centre by the clinician completing the referral. In some circumstances where the consumables are needed urgently you may be asked to bring the referral to us.

Hours

Monday – Friday
9am – 12.30pm and 1pm – 4pm
12.30pm – 1pm: Closed
Weekends and Public Holidays: Closed

Location

Ground floor, Zone E (Samuel Way Building)
Women's and Children's Hospital
72 King William Road
North Adelaide SA 5006

HEC aerial shot

Further information

Fees and Charges

We charge a capped monthly fee for consumables and long term hire equipment. Please contact the HEC staff for details. The capped fee does not apply to short-term hire equipment.

The capped fee does not apply to Non-Medicare or NDIS funded patients. If you are in one of these groups, please discuss charges with the HEC Staff.

Deposits for equipment

You must pay a refundable deposit before collecting hire equipment.

NDIS Funding

The Home Equipment Centre is a registered NDIS provider.

For information on supply under NDIS, please speak with the HEC staff.

Consumer Education

It is the responsibility of the referring clinician to give you clinical training and education for the consumables and equipment you are using.

Equipment Failure

If you are having issues with your equipment you should contact the Equipment Coordinator during working hours (the name and number will be on your hire agreement).

The HEC staff can assist in replacing the equipment if the Equipment Coordinator advises this. If it is an emergency you should call 000 or present to the Paediatric Emergency Department.

Service of Equipment

Electrical equipment that you are hiring needs regular preventative maintenance. You will be contacted when the equipment is due for service and you must return the equipment to the Home Equipment Centre as soon as possible. Replacement equipment will be issued if needed. There is no charge for servicing or repair.

Country Mail Service

A mail order service is available for country patients. We are not able to predict how long it will take Australia Post to deliver your parcel, so please ensure that you order well before you run out of supplies. There will be a charge for postage in line with Australia Post charges.

Frequently asked questions

How do I place an order for monthly supplies?

To place an order for your monthly supplies, phone us on 8161 6233 or email your order to health.wchhec@sa.gov.au. You must give us:

  • patient name
  • patient hospital (UR) number
  • your contact phone number
  • list of supplies and quantity
  • date you will be collecting.

We need at least two business days’ notice to process orders.

How do I pay?

You must pay for your consumables on the day of collection. The Home Equipment Centre has Eftpos facilities. We cannot accept cash payments. Our finance department will send you an invoice for your monthly hire fee for equipment. Invoices must be paid by the due date.

Can I return or refund consumables?

We are not able to refund or swap consumables.

Contact

Phone

(08) 8161 6233

Email

health.wchhec@sa.gov.au

Fax

(08) 8161 6992