Home Equipment Centre – Children
Home Equipment Centre supplies equipment to patients of the WCH so they may be cared for at home, rather than in hospital. Items supplied include consumables such as syringes, feeding lines and dressings, and hire equipment such as breast pumps.
The Home Equipment Centre (HEC) supplies consumables and equipment to hospital patients that have acute or chronic conditions.
How to access this service
Equipment and Consumables from the Home Equipment Centre are only available to patients of this hospital.
A HEC referral form must be completed by a Women’s and Children’s Hospital (WCH) Clinician.
The referral should be emailed to the Home Equipment Centre by the clinician completing the referral. In some circumstances where the consumables are needed urgently you may be asked to bring the referral to us.
Monday – Friday
9am – 4pm
Weekends and Public Holidays: Closed
Ground floor, Zone E (Samuel Way Building)
Women's and Children's Hospital
72 King William Road
North Adelaide SA 5006
Fees and Charges
We charge a capped monthly fee for consumables and long term hire equipment. Please contact the HEC staff for details. The capped fee does not apply to short-term hire equipment.
The capped fee does not apply to Non-Medicare or NDIS funded patients. If you are in one of these groups, please discuss charges with the HEC Staff.
Deposits for equipment
You must pay a refundable deposit before collecting hire equipment.
The Home Equipment Centre is a registered NDIS provider.
For information on supply under NDIS, please speak with the HEC staff.
It is the responsibility of the referring clinician to give you clinical training and education for the consumables and equipment you are using.
If you are having issues with your equipment you should contact the Equipment Coordinator during working hours (the name and number will be on your hire agreement).
The HEC staff can assist in replacing the equipment if the Equipment Coordinator advises this. If it is an emergency you should call 000 or present to the Paediatric Emergency Department.
Service of Equipment
Electrical equipment that you are hiring needs regular preventative maintenance. You will be contacted when the equipment is due for service and you must return the equipment to the Home Equipment Centre as soon as possible. Replacement equipment will be issued if needed. There is no charge for servicing or repair.
Country Mail Service
A mail order service is available for country patients. We are not able to predict how long it will take Australia Post to deliver your parcel, so please ensure that you order well before you run out of supplies. There will be a charge for postage in line with Australia Post charges.
Frequently asked questions
To place an order for your monthly supplies, phone us on 8161 6233 or email your order to email@example.com. You must give us:
- patient name
- patient hospital (UR) number
- your contact phone number
- list of supplies and quantity
- date you will be collecting.
We need at least two business days’ notice to process orders.
You must pay for your consumables on the day of collection. The Home Equipment Centre has Eftpos facilities. We cannot accept cash payments. Our finance department will send you an invoice for your monthly hire fee for equipment. Invoices must be paid by the due date.
We are not able to refund or swap consumables.
(08) 8161 6233
(08) 8161 6992