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COVID-19
Information for the community – Updated guidelines from 27 July 2021
Acknowledgement
The Women's and Children's Hospital is located on the traditional lands for the Kaurna people, and we respect their spiritual relationship with their Country. We also acknowledge that the Kaurna people are the custodians of the Adelaide region, and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Medicare-Ineligible Patients

If you do not have a Medicare card, you will be required to pay for all hospital services received at the Women's and Children's Hospital. This includes, but is not limited to, outpatient, emergency department and admitted care.

On this page:

If you do not have a Medicare card, you will be required to pay for all hospital services received at the Women's and Children's Hospital. This includes, but is not limited to, outpatient, emergency department and admitted care.

Some health insurers do not cover the full cost of public hospital services. As a Medicare Ineligible patient, any shortfall between the amount charged by the hospital and benefits paid by your health insurer remain your responsibility and must be paid by you. You are advised to check your level of cover with your health insurer prior to seeking services. It is your responsibility to ensure you have appropriate health insurance cover or at the very least, adequate money to cover the full cost of your health care.

Upfront payment policy

In most instances the Women’s and Children’s Hospital will require upfront payment for your inpatient stay. If you have private health insurance, subject to the terms of your policy, the Women’s and Children’s Hospital may be able to claim these costs directly from your insurer

Payment for outpatient services are required prior to or, at the latest, on the day of your appointment.

Payment for emergency department services will be required on the day of service.

Please contact the hospital’s finance team on (08) 8161 6147 to arrange payment.

A general guide to costs (Medicare-ineligible patients)
  • Day only – Bed Rate (Medical Interventions): $2,277 per day or part day
  • Day only – Bed Rate (Surgical Interventions): $4,006 per day or part day
  • Day only – Bed Rate (Obstetric): $3,190 per day or part day
  • Overnight – Bed Rate (Medical Intervention): $2,277 per night
  • Overnight – Bed Rate (Surgical Intervention): $4,006 per night
  • Overnight – Bed Rate (Obstetric): $3,190 per night
  • Emergency attendance (not admitted): $529 per attendance
  • Outpatient clinic (per consultation): various – contact Finance on (08) 8161 7390

Please note: prices are in Australian Dollars and are current as at 1 July 2021. Charges outlined above are given as a general guide only and are subject to change without notice.

At the Women's and Children's Hospital you may elect to be treated as a public or private patient. The above rates for private admitted and private non-admitted services do not include charges for prostheses, medical services and diagnostic services. Pharmaceutical costs and other miscellaneous charges may also apply to both public and private services.

The cost for outpatient services varies depending on the clinic attended. To obtain charges for outpatient services, please contact the hospital’s finance team on (08) 8161 7390.

How do I pay my account?

Pay by phone

If you are making an upfront payment prior to receiving your service, please contact (08) 8161 6147.

If you already have an account you can make payment by contacting the Cashier, Monday to Friday 9.00am to 4.45pm on (08) 8161 6276.

Pay by Electronic Funds Transfer

Please contact the finance team on (08) 8161 6147 or via email at health.wchnbrem@sa.gov.au to obtain the hospital’s bank account details for an electronic funds transfer.

Pay by BPay

Refer to the details on your account.

What information will I be required to provide?

When you come to hospital you will need to provide us with:

  • Up-front payment for services
  • Your passport and visa
  • Relevant health insurance policy details
  • Verified overseas residential address and contact details (telephone numbers and email address). This may be an address listed in a passport, resident card from your country of origin, bank statement or, utility bill from your country of origin.
  • Residential details including contact information during your stay in Australia.
Reciprocal health care agreements

Patients from a country with a Reciprocal Health Care Arrangement with Australia (United Kingdom, New Zealand, Malta, Italy, Sweden, The Netherlands, Finland, Republic of Ireland, Norway, Belgium and Slovenia) can receive immediately necessary treatment as a public patient free of charge. This covers any ill health or injury which occurs while you’re in Australia that requires treatment before you return home. There are some specific Australian Government rules that apply for residents of each country that need to be considered case by case.

Contact

Our Patient Liaison Officer team can assist you with determining your level of insurance cover and can provide you with the estimate costs of your care prior to seeking services at the Women's and Children's Hospital. The Patient Liaison Officer team are available Mondays to Fridays 8:00am to 4.00pm. Alternatively you may prefer to send an email.

Phone

(08) 8161 6753 or (08) 8161 8902

Email

HealthWCHNPatientLiaisonOfficer@sa.gov.au