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COVID-19
22 July 2022 - Visitor restrictions are in place at WCH
Acknowledgement
The Women's and Children's Hospital is located on the traditional lands for the Kaurna people, and we respect their spiritual relationship with their Country. We also acknowledge that the Kaurna people are the custodians of the Adelaide region, and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

More About Obtaining Medications

WCH Pharmacy dispensary

There are a number of ways to obtain and order medicines as an inpatient or outpatient of the WCH. You will not be charged for medicines supplied when you or your child has been admitted as an inpatient.

Where can I get my medicines from?

Discharge and Outpatient medications

When patients, both private and public, leave the WCH after an admission or attend an outpatient clinic, they may be given a prescription for a medication/s.

Prescriptions can be dispensed in either the hospital pharmacy or in a community pharmacy. However some medicines should be obtained from the hospital pharmacy, as they may not be readily available at your local pharmacy.

We recommend that you speak to a pharmacist before you leave the hospital, either on the ward or at the dispensary.

Repeat medication ordering service

The Women’s and Children’s Hospital Pharmacy Department can provide repeat prescriptions for non-urgent repeat medication supplies.

If you need a repeat prescription:

  1. Leave a current hospital prescription with the WCH Ground Floor Pharmacy.
  2. Provide WCH Pharmacy with three working days’ notice of planned collection or delivery via the online order form. Advance notice is required, as in many cases specialist paediatric medications are individually compounded, purchased or imported. If your request is urgent, every effort will be made to ensure your or your child’s medication can be supplied in time.

There may be an option to collect your repeat medication supplies at a hospital or retail pharmacy closer to your home (depending on the medications involved). Ask the WCH pharmacist for further information.

Information we need to fill a repeat hospital prescription

Online orders

You can help us by providing the following information via the online form:

  • Your details (so we can contact you if needed)
  • Patient’s full name
  • Patient’s date of birth
  • Patient’s UR/MRN number (this can be found on the bottle, or a patient label attached to hospital-provided paperwork)
  • Medications required
  • Current doses of the medications
  • Number of months’ supply required (up to three months for some medications)
  • Proposed collection date. If you do not indicate a collection date, we will automatically default to a collection time three working days from the date of the medication request.

After using our online form:

  • You should receive a reply within one business day. If you don’t receive a reply in that time, please call (08) 8161 8317, as we may not have received your request.
Telephone orders (Voicemail message)

Please call (08) 8161 9549.

  • When you choose the voicemail option, you will not automatically receive a reply or confirmation.
  • Please speak slowly and clearly, and provide full details as indicated above.

The online ordering service and voicemail are monitored, Monday to Friday 9am to 4:30pm.

Urgent requests

If you have an urgent request or pressing issue to discuss with a pharmacist, please call (08) 8161 8317 (Monday to Friday 9am to 4:30pm).

How much will medicines cost?

You will not be charged for medicines supplied when you or your child has been admitted as an inpatient.

However, if you or your child are seen as a hospital day-case patient, and if you or your child are discharged from the hospital with a medication, then there will be a charge for that supply.

2022 Medication charges are as follows:

  • $6.80 for each supply for a patient with a concession card
  • up to $42.50 for each supply for a patient without a concession card.
Pharmaceutical Benefits Scheme (PBS) Safety Net

If you or your family need a lot of medicine in a calendar year, the PBS Safety Net helps you with the cost.

Keep a record of your PBS medicine on a Prescription Record Form (PRF) which you can get from your pharmacy. Each time you have a PBS medicine supplied, hand your form to the pharmacist so the supply can be recorded. Your pharmacy might be able to keep a record for you on their computer, but if they can’t, or if you visit different pharmacies, it is best to keep your own records. If you have a family, ask your pharmacist about combining the amounts you spend for your Safety Net total.

All medicines dispensed and paid for at a hospital pharmacy count towards the Safety Net threshold. This should be discussed with the hospital pharmacy staff when you collect your medicines.

Once you or your family reach a Safety Net threshold, you can apply for a PBS Safety Net card and your PBS medicine will be less expensive, or free, for the rest of the calendar year. Private prescriptions (non PBS) cannot count towards the PBS Safety Net.

For more information about the PBS Safety Net, talk to your pharmacist, visit your local Medicare office, visit Medicare Australia’s website at www.medicareaustralia.gov.au or call the PBS information line on Freecall™1800 020 613.

SA Health Closing the Gap (CTG) Medicines Access Program

If you or your child identify as Aboriginal or Torres Strait Islander, you may be able to access support with the cost of your medications through the SA Health Closing the Gap Medicines Access Program.

For more information go to this web page on the SA Health website:

Invoices

Invoices can be paid in person at the Ground Floor Pharmacy (Credit Card and EFTPOS only).

Additional options are available when invoices are forwarded to the Card and Debt Management Services (CDMO) and a reminder received.