The Hospital Pharmacy is on the ground floor in the Kermode Street Foyer. The Pharmacy can dispense prescriptions for WCH patients.
Temporary free delivery service
In line with SA Government directions aimed at protecting our staff, patients and their families, by reducing visits to the WCH, we are temporarily offering free delivery of your or your child’s medications to your home. This service is available to women and children who are current patients at the WCH, wherever they live across South Australia.
For patients who keep their prescriptions at the WCH Pharmacy, please use our repeat medication ordering service (see below) and we can courier your or your child’s medications, free of charge.
Collection is still available on site at the WCH Pharmacy Department – Ground Floor, for patients who would like to collect their medication in person.
During the current global pandemic we are doing everything we can to keep our staff and community safe. Please allow a little extra time before any appointments to allow for screening questions on entry to the hospital.
Who are we?
The Pharmacy Department at the Women’s and Children’s Hospital (WCH) provides safe and efficient pharmacy services to inpatients, outpatients, carers and healthcare professionals across all clinical areas at the WCH. In addition, the Pharmacy Department provides services to a range of Community based services of the Women’s and Children’s Health Network (WCHN).
We supply medications to all areas of the hospital and provide ward-based clinical pharmacy services across the WCH. Additionally, we host on-site pharmacy manufacturing services, the SA Pharmacy Medicines Information Service, Haematology/Oncology pharmacy service, clinical trials support and provide a range of education and training programs.
The WCH Pharmacy team helps by:
- Providing important information, and answering questions, about your or your child’s medications
- Co-ordinating and supplying new and ongoing medications to hospital in-patients, after an out-patient appointment and on discharge
- Conducting regular reviews throughout your or your child’s hospital stay, in collaboration with other members of the healthcare team, to ensure that you or they are receiving the safest and most effective medication
- Offering a medication ordering service (where you can place an order for medications online ahead of time) and a postal service for metro and regional patients.
- Answering your questions about medications for you or your child through our Statewide SA Pharmacy Medicines Information Service.
- Preparing and manufacturing a range of sterile and non-sterile medications onsite, including injectable medications, anti-cancer medications (chemotherapy) and a range of oral liquid formulations
- Sourcing hard-to-obtain medications, including from overseas if necessary
- Supporting clinical trials and research into new medications.
Services not provided
- The Pharmacy Department can only supply medications prescribed on a hospital prescription.
- The Pharmacy Department does not sell any pharmacy supplies e.g. over-the-counter medicines (e.g. paracetamol, ibuprofen).
If you keep your prescription at the WCH Pharmacy, you can order medications ahead of time via our Repeat Medication ordering service. This service includes collection or home delivery.
Find out more about the Medication ordering service:
Inpatient medications and discharge medications will be organised through your ward. On occasion you may be given a prescription which can be filled either at our pharmacy or taken to your local pharmacy. Please check if this is appropriate for your prescription.
For outpatient prescriptions, you can present to the Ground Floor Dispensary, just inside the Kermode Street entrance. For Haematology and Oncology patients you may wish to order your medications from the Haematology/Oncology Pharmacy when attending the Michael Rice Centre for Haematology and Oncology.
For urgent supply
For urgent supply of medications, please visit WCH Pharmacy in person during our opening hours. You may need to wait for your medications to be prepared. Manufactured products may require a number of days to prepare.
If you are using our repeat medication ordering service and require urgent medication supply, you will be prompted when completing the form and a phone number provided to call during our opening hours.
The Pharmacy Department has two dispensaries where medications can be collected.
- The main dispensary is on the Ground Floor of the WCH, just inside the Kermode Street entrance.
- There is a dispensary in the Michael Rice Centre for Haematology and Oncology specifically for patients seen within that clinical service.
The WCH Pharmacy provides medications and advice for any woman or child attending a WCH Outpatient clinic.
Patients, parents and carers can also use the online medication ordering service to pre-order their medications and collect them at a convenient time or have them delivered to their home.
For our location and opening times, please see below.
When you come to have a prescription filled by us, you will need to provide the following information:
- Identity cards: Medicare, Concession and Safety Net cards
- Your Aboriginal or Torres Strait Islander status
- Advice on any previous allergies or drug reactions you or your child have or have had in the past
- Details of other medications you or your child are taking, including:
- medicines prescribed by a GP or specialist
- herbal remedies
- items bought at a pharmacy or health food store.
Need some advice?
If you are outside the hospital
Call our SA Pharmacy Medicines Information Service, which is available to answer any queries you may have regarding your or your child’s medications. The SA Pharmacy Medicines Information Service is a free service for all South Australians. Our pharmacists provide advice about medicines in adults and children, and also about the use of medicines during pregnancy and breastfeeding.
Telephone: (08) 8161 7555
Hours of service: Monday to Friday – 9.00 am to 5.00 pm
For information regarding poisoning call the 24-hours Australia-wide Poisons Information line (Telephone: 13 11 26)
If you are in the hospital
Ask to speak to a pharmacist either on the ward or at the Ground Floor or Haematology/Oncology pharmacies.
Hours and locations
Ground Floor Pharmacy
Kermode Street Entrance, Zone A
Monday to Friday – 8.30 am to 6.00 pm
Weekends and Public Holidays – 9.00 am to 5.00 pm
In the Michael
Rice Centre, Level 5, Gilbert Building (Zone C)
Monday to Friday – 9.00 am to 3.00 pm
SA Pharmacy Medicines Information Service
Monday to Friday – 9.00 am to 5.00 pm