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COVID-19
Information for the community – Updated guidelines from 5 August 2021
Acknowledgement
The Women's and Children's Hospital is located on the traditional lands for the Kaurna people, and we respect their spiritual relationship with their Country. We also acknowledge that the Kaurna people are the custodians of the Adelaide region, and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Consumer Complaints and Compliments

We welcome both compliments about our service, and complaints when we have not delivered the sort of service you expect.

We recognise that some people find it difficult directly contacting the area they wish to complain about. We also recognise that the Women's and Children's Health Network is a large organisation and you may have had contact with several different areas, even on one day. You may not recall the name of a unit, department, ward or staff member you had contact with.

If you do not wish to contact the area directly, or would like to make a formal complaint, you are welcome to contact the Consumer Feedback Coordinator. You may provide your feedback by telephone, fax, letter or email.

The following form may help with providing written feedback (for either complaints or compliments).

Contact

Mailing Address

Consumer Feedback Coordinator
Safety and Quality Unit
Women's and Children's Hospital
72 King William Road
North Adelaide, South Australia, 5006

Phone

(08) 8161 6710 (direct)
OR
Pager: (08) 8161 7000 – ask for pager 4550

Fax

(08) 8161 6968

Email

HealthWCHNConsumerFeedback@sa.gov.au

Hours

Monday – Friday, 8.00am – 4.00pm

Further information

What if I am not satisfied with the response to my complaint?

If you make a complaint to the WCHN and you do not feel it has been dealt with appropriately, or you feel you were not treated with dignity or respect, you have the right to contact the Health and Community Services Complaints Commissioner on (08) 8226 8652 or the Office of the Minister for Health for further advice.

Person and Family Centred Care Recognition

The Women's and Children's Health Network invites consumers, caregivers, family members and staff to nominate an individual or staff members for Person and Family-Centred Care Recognition.

Resources