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Women’s and Children’s Hospital
Ngangkiku Ngartuku Kukuwardli
Acknowledgement
The Women's and Children's Hospital is located on the traditional lands for the Kaurna people, and we respect their spiritual relationship with their Country. We also acknowledge that the Kaurna people are the custodians of the Adelaide region, and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Child and Adolescent Virtual Urgent Care Service

CAVUC feature

Our free Child and Adolescent Virtual Urgent Care Service connects parents with a virtual team of highly skilled emergency doctors and nurses who can assess and provide medical advice for your children, aged between 6 months and up to 18 years.

Accessing the service

Children and young people aged between 6 months and up to 18 years, who live in South Australia, can be seen in the Child and Adolescent Virtual Urgent Care Service.

Opening hours

7 days a week from 9:00am to 9.00pm

What types of conditions do you see in the Child and Adolescent Virtual Urgent Care Service?

The Child and Adolescent Virtual Urgent Care Service will not see and treat life-threatening conditions, but is able to see a variety of urgent and semi-urgent conditions such as:

  • Allergies
  • Cough, cold, runny nose
  • Ear pain
  • Throat pain
  • Fever
  • Minor head injuries
  • Rashes
  • Abdominal pain
  • Minor injuries – sports injuries, sprains and strains
  • Mental health

If needed, we can refer to services close to your home, such as if your child needs x-rays or blood tests.

At CAVUCS, your child's safety is of paramount concern to us. To assess if your child can be safely seen in the virtual space, we would need you to provide us the right and accurate answers, to the best of your judgement.

If you are prompted to go to the nearest ED or call 000, we strongly recommend you do that. Do not try to change your answers as you may be putting your child's health and safety at risk by doing so.


Register for the Virtual Urgent Care Service


Attention: If your child’s condition worsens while you are waiting for your virtual consult, please contact triple zero (000) or go to your nearest emergency department.

How the service works

  1. Using your phone, tablet or computer, click on the link above to register
  2. A staff member will check your details
  3. You will be placed in an online waiting room before speaking with an emergency nurse
  4. The emergency nurse will assess your child. If the nurse thinks your child needs to speak with a doctor you will be placed back in the waiting room until the doctor is free. You might also be referred to another healthcare service

Please note:

We’re here to offer our best medical care for your child.

Being a virtual consultation, there may be certain limitations and in some cases, patients may be better assessed in a face-to-face consultation. Staff will advise you if this is the case for your child.

Before starting a virtual consultation, please understand that:

  • To best assess your child, they must be with you and awake in order for us to provide a consultation.
  • If your child has a chronic condition, you are encouraged to contact your primary care team for prescriptions, as we do not have access to your child’s medical records to verify the prescribed medication or the dose.
  • You will need to contact your GP for clearance certificates to attend childcare after an illness.

Our team is committed to an inclusive and respectful environment where children, parents and staff feel safe and respected. Abusive, threatening or offensive language or behaviour will not be tolerated, and will lead to the termination of the virtual consultation.

Feedback

We value your feedback and encourage you to provide your comments via the form below:

Recognition for our Service

We are proud to have been recognised across Australia for our innovative, patient-focussed and community minded approach.

More information

Frequently Asked Questions
Your Healthcare Rights